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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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cliff slater

June 27, 2025

5  out of  5
rating by cliff slater
"Jessie was amazing!!! 🤩 Thank you very much"
We responded:
"Thank you for sharing your experience with us! We're delighted to hear that Jessie provided you with amazing service. Your feedback is greatly appreciated and helps us continue to deliver excellent support."
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Lana

June 18, 2025

5  out of  5
rating by Lana
"Brooklyn has been a lot of help setting up my 2nd vehicle. Very attentive and friendly. I highly recommend Brian Burklow State Farm Insurance Agency."
We responded:
"Thank you, Lana, for sharing your positive experience with us. It's wonderful to hear that Brooklyn was attentive and friendly while assisting you with setting up your second vehicle. Your recommendation means a lot, and we're glad to have you as part of our community."
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Amy Thompson

June 16, 2025

5  out of  5
rating by Amy Thompson
"Brooklyn was incredibly accommodating to our family’s needs and assisted in getting us the lowest rate for our teen driver. Additionally, Brooklyn helped me get in all of the necessary documentation on my end…and I needed the help! Superb service!"
We responded:
"Thank you, Amy, for sharing your experience with us. It's wonderful to hear that Brooklyn was able to accommodate your family's needs and assist in securing a great rate for your teen driver. We're glad she could help with the documentation process as well. Your feedback is greatly appreciated, and we're delighted to know you received superb service."
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Joshua Kean

June 13, 2025

5  out of  5
rating by Joshua Kean
"Brooklyn did a great job taking care of my request in a timely manner."
We responded:
"Thank you, Joshua, for sharing your positive experience with us. It's wonderful to hear that Brooklyn was able to assist you promptly and effectively. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Chris V

June 12, 2025

5  out of  5
rating by Chris V
"Jesse was great agent , helped me save on my insurance and also had a very positive attitude ."
We responded:
"Thank you, Chris, for sharing your experience with Jesse. It's wonderful to hear that he was able to help you save on your insurance and that his positive attitude made a difference. Your feedback is greatly appreciated, and we're glad to have you as a valued customer."
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amy Edmondson

June 11, 2025

5  out of  5
rating by amy Edmondson
"So helpful and kind"
We responded:
"Thank you, Amy, for your wonderful feedback. It's great to hear that you found our team helpful and kind. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience."
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Bianca Zuniga

May 30, 2025

5  out of  5
rating by Bianca Zuniga
"Staff was very professional and friendly."
We responded:
"Thank you, Bianca, for sharing your positive experience with us. We're delighted to hear that our staff's professionalism and friendliness made a great impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Noe Peña

May 29, 2025

5  out of  5
rating by Noe Peña
"Brooklyn helped me adding insurance on our vehicles and homes. It was easy and everything was explained perfectly. Recommend her for your insurance needs."
We responded:
"Thank you, Noe, for sharing your positive experience with us. It's wonderful to hear that Brooklyn was able to assist you effectively with your insurance needs. We appreciate your recommendation and are glad to know everything was explained clearly. Your feedback means a lot to us."
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Kahla Oden

May 28, 2025

5  out of  5
rating by Kahla Oden
"Brooklyn was amazing to work with. She got everything done quickly and easily!!"
We responded:
"Thank you, Kahla, for sharing your positive experience with Brooklyn. It's wonderful to hear that she was able to assist you efficiently and make the process smooth. Your feedback is greatly appreciated, and we're glad to have met your expectations."
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Nauman Sajjad

May 23, 2025

5  out of  5
rating by Nauman Sajjad
""I have been with State Farm since 2022 and I have had no problems at the Mont Belvieu office.Miss Brooklyn helped me with my problem over the phone and she was such a pleasant and polite. She helped me to resolve the issue."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Miss Brooklyn was able to assist you effectively and that you found her service pleasant and polite. We appreciate your trust in our Mont Belvieu office and are delighted to know that your needs were met. Your feedback is invaluable to us, and we're grateful for your continued support."
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susan baker

May 22, 2025

5  out of  5
rating by susan baker
"Brooklyn was very helpful with helping me reinstate my policy with State Farm. I’m happy to be back"
We responded:
"Thank you, Susan, for sharing your experience. It's wonderful to hear that Brooklyn was able to assist you effectively with reinstating your policy. We're glad to have you back with us at State Farm. If there's anything else you need, feel free to reach out."
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Mary Moore

May 21, 2025

5  out of  5
rating by Mary Moore
"I have been with State Farm since May of 2024! I have had no problems with anyone at the Mont Belvieu office at anytime! Today was extra special because Miss Brooklyn helped me with my problem over the phone! Extremely pleasant and polite young lady! I’m going to make it a point to go by the office and personally meet her! FYI: I’m 80 years old and I respect anyone with manners!"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Miss Brooklyn was able to assist you so effectively and that her manners made such a positive impression. We truly value your long-standing relationship with our office and appreciate your kind words. Your feedback is important to us, and we look forward to welcoming you in person at the Mont Belvieu office."
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Kailey Myers

May 14, 2025

5  out of  5
rating by Kailey Myers
"I can’t say enough great things about my insurance agent, Traci! She has been incredibly helpful and thorough every step of the way. From helping me understand my policy options to making sure I had the coverage I needed, she’s always been patient and attentive to my questions. Her expertise and responsiveness have made what could be a complicated process so much easier. I truly appreciate how she goes above and beyond to ensure I’m properly protected. I highly recommend her to anyone looking for a knowledgeable and caring insurance agent!"
We responded:
"Thank you so much for sharing your positive experience with Traci. It's wonderful to hear how her expertise and attentiveness have made a difference for you. We're delighted to know that she has been able to assist you effectively with your insurance needs. Your recommendation means a lot to us, and we're grateful for your trust in our agency."
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Sherrie Villenurve

February 17, 2025

3  out of  5
rating by Sherrie Villenurve
"A Long-time Loyal Customer's Recent Experience: Learning Curve Needed I've been a dedicated customer at this location for many years, and I always appreciated the level of service I received. However, I recently faced a couple of issues—one pertaining to billing and another regarding a driver still listed on my policy when they should have been removed. When I reached out for assistance, I spoke with a representative who, unfortunately, seemed overwhelmed and uncertain. She stated she could only handle one issue at a time, which further complicated the discussion. It felt as though she might either need more training or simply some extra support to tackle customer concerns effectively. I’ve been a loyal customer for several years, relying on this location for a range of policies. I can’t emphasize this enough—past staff members were consistently attentive, knowledgeable, and skillful in resolving issues seamlessly. Their level of customer service used to be exceptional, making every interaction smooth and reassuring. Unfortunately, my recent experiences tell a different story. I have noticed a decline in what was once a solid customer service experience. My attempts to seek assistance have often resulted in longer wait times and, more often than not, a lack of resolution to my inquiries. To add to my frustration, I have also seen significant price increases with little justification. As a result, I have recently decided to cancel 3 out of the 5 policies I held with this location. It’s a tough decision, as I appreciated the service I once received, but I feel that value and customer support have diminished to an unsatisfactory level. I hope that management takes note of these changes and works to restore the commendable customer service that was once a hallmark of this location. Until then, I find myself searching elsewhere for both better pricing and the attentive service that I need and deserve."
We responded:
"Thank you for sharing your feedback and for being a loyal customer over the years. It's concerning to hear about your recent experiences, and I apologize for any inconvenience you faced. Your comments about the billing issue and the driver still listed on your policy are important, and we are committed to addressing these concerns promptly. We understand the importance of effective and knowledgeable service, and your feedback highlights areas where we need to improve. We are actively working on providing additional training and support to our team to ensure they can handle customer inquiries efficiently and confidently. Regarding the price increases, we strive to offer competitive rates and value for our services. Your decision to cancel some of your policies is something we take seriously, and we hope to regain your trust in the future. Your insights are invaluable, and we are dedicated to restoring the level of service you once appreciated. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better moving forward."
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Jessica Mederos

December 25, 2024

5  out of  5
rating by Jessica Mederos
"Love them, Jessie,Holly, and Traci put an entirely new definition to customer service"
We responded:
"Thank you, Jessica! It's fantastic to hear that Jessie, Holly, and Traci have made such a positive impact on your experience. Your feedback means a lot, and we're delighted to know our team has redefined customer service for you!"
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Dana Sanders

November 24, 2024

5  out of  5
rating by Dana Sanders
"Jessie was wonderful. She had sent me a quote for auto insurance, which was cheaper than our current, and would follow up. When I called she ended up saving me even more. She was also very sweet and was actually excited about saving ME more money, which was awesome!"
We responded:
"Thank you for sharing your experience, Dana! It's fantastic to hear that Jessie was able to save you even more money on your auto insurance. Her excitement about helping you is what we strive for every day. We're so glad you had such a positive experience!"
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James Kincl

September 4, 2024

5  out of  5
rating by James Kincl
"Had to update my account, Janie took care of it without any problems. Quick and easy!"
We responded:
"Thanks for sharing your experience, James! It's great to hear that Janie made the account update process quick and easy for you. We appreciate your feedback!"
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Joel Brian Isaac Jr.

August 10, 2024

5  out of  5
rating by Joel Brian Isaac Jr.
"My first auto policy was in 1977. I've done business with several different companies throughout the years and I can honestly say it is a pleasure to have Dinakay Carnes as my Customer Sales Rep at the insurance agent's office of Brian Burklow. My insurance needs are handled well, and I'm assured that I am a valued client."
We responded:
"Thank you for being a loyal customer since 1977! We are thrilled to hear that Dinakay has provided you with excellent service and made you feel valued. We appreciate your kind words and look forward to continuing to meet your insurance needs."
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Steven Phillips

May 17, 2024

5  out of  5
rating by Steven Phillips
"Dinakay Carnes has helped me each time I've called and has been super helpful every time. Rates are rates and they vary from company to company. But, customer service here has no competition, not even close."
We responded:
"Thank you for recognizing Dinakay's exceptional customer service! We strive to provide top-notch service to all our customers. If you ever need anything else, feel free to reach out."
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Blake Young

May 8, 2024

5  out of  5
rating by Blake Young
"Janie was super helpful with quoting new auto rates for our family….AND saved us some money which we are thankful for!"
We responded:
"Blake, Thank you for taking the time to leave us a great review and trusting our team with all your Insurance needs."
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Roc

April 9, 2024

5  out of  5
rating by Roc
"Dinakay C at the Mont Belvieu is amazing. Definitely recommend her"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
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Maegan Gregory

March 29, 2024

5  out of  5
rating by Maegan Gregory
"I love our State Farm team, Dinakay is awesome!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Cathie Peters

March 15, 2024

5  out of  5
rating by Cathie Peters
"They are so friendly and helpful in the office Everytime I come in."
We responded:
"Thank you for your kind words! We're delighted to hear that you've had positive experiences with our team during your visits to our office. At Brian Burklow State Farm, providing friendly and helpful service to our clients is a top priority, and it's wonderful to know that our efforts have been appreciated by you."
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Gabriela Lopez

March 12, 2024

5  out of  5
rating by Gabriela Lopez
"Dinakay is amazing ! Always helpful , friendly , & gives the best rates ."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that we were able to assist you with your insurance needs and that you found our service to be of great help. Your feedback is incredibly valuable to us, and it motivates us to continue providing exceptional service to all of our customers. We're here to make the insurance process as smooth and efficient as possible, and it's wonderful to know that we achieved that goal with your assistance."
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Briana Harris

March 5, 2024

5  out of  5
rating by Briana Harris
"Dinakay was definitely a lot of help. She helped me save over $70 which was a great help! I truly appreciate her being patient with me as I marked away other options. Thank you Dinakay and Statefarm."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."