State Farm® Insurance Agent Brian Burklow
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sherrie Villenurve
February 17, 2025
3
out of
5
rating by Sherrie Villenurve
"A Long-time Loyal Customer's Recent Experience: Learning Curve Needed I've been a dedicated customer at this location for many years, and I always appreciated the level of service I received. However, I recently faced a couple of issues—one pertaining to billing and another regarding a driver still listed on my policy when they should have been removed. When I reached out for assistance, I spoke with a representative who, unfortunately, seemed overwhelmed and uncertain. She stated she could only handle one issue at a time, which further complicated the discussion. It felt as though she might either need more training or simply some extra support to tackle customer concerns effectively. I’ve been a loyal customer for several years, relying on this location for a range of policies. I can’t emphasize this enough—past staff members were consistently attentive, knowledgeable, and skillful in resolving issues seamlessly. Their level of customer service used to be exceptional, making every interaction smooth and reassuring. Unfortunately, my recent experiences tell a different story. I have noticed a decline in what was once a solid customer service experience. My attempts to seek assistance have often resulted in longer wait times and, more often than not, a lack of resolution to my inquiries. To add to my frustration, I have also seen significant price increases with little justification. As a result, I have recently decided to cancel 3 out of the 5 policies I held with this location. It’s a tough decision, as I appreciated the service I once received, but I feel that value and customer support have diminished to an unsatisfactory level. I hope that management takes note of these changes and works to restore the commendable customer service that was once a hallmark of this location. Until then, I find myself searching elsewhere for both better pricing and the attentive service that I need and deserve."
We responded:
"Thank you for sharing your feedback and for being a loyal customer over the years. It's concerning to hear about your recent experiences, and I apologize for any inconvenience you faced. Your comments about the billing issue and the driver still listed on your policy are important, and we are committed to addressing these concerns promptly. We understand the importance of effective and knowledgeable service, and your feedback highlights areas where we need to improve. We are actively working on providing additional training and support to our team to ensure they can handle customer inquiries efficiently and confidently. Regarding the price increases, we strive to offer competitive rates and value for our services. Your decision to cancel some of your policies is something we take seriously, and we hope to regain your trust in the future. Your insights are invaluable, and we are dedicated to restoring the level of service you once appreciated. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better moving forward."
Jessica Mederos
December 25, 2024
5
out of
5
rating by Jessica Mederos
"Love them, Jessie,Holly, and Traci put an entirely new definition to customer service"
We responded:
"Thank you, Jessica! It's fantastic to hear that Jessie, Holly, and Traci have made such a positive impact on your experience. Your feedback means a lot, and we're delighted to know our team has redefined customer service for you!"
Dana Sanders
November 24, 2024
5
out of
5
rating by Dana Sanders
"Jessie was wonderful. She had sent me a quote for auto insurance, which was cheaper than our current, and would follow up. When I called she ended up saving me even more. She was also very sweet and was actually excited about saving ME more money, which was awesome!"
We responded:
"Thank you for sharing your experience, Dana! It's fantastic to hear that Jessie was able to save you even more money on your auto insurance. Her excitement about helping you is what we strive for every day. We're so glad you had such a positive experience!"
James Kincl
September 4, 2024
5
out of
5
rating by James Kincl
"Had to update my account, Janie took care of it without any problems. Quick and easy!"
We responded:
"Thanks for sharing your experience, James! It's great to hear that Janie made the account update process quick and easy for you. We appreciate your feedback!"
Joel Brian Isaac Jr.
August 10, 2024
5
out of
5
rating by Joel Brian Isaac Jr.
"My first auto policy was in 1977. I've done business with several different companies throughout the years and I can honestly say it is a pleasure to have Dinakay Carnes as my Customer Sales Rep at the insurance agent's office of Brian Burklow. My insurance needs are handled well, and I'm assured that I am a valued client."
We responded:
"Thank you for being a loyal customer since 1977! We are thrilled to hear that Dinakay has provided you with excellent service and made you feel valued. We appreciate your kind words and look forward to continuing to meet your insurance needs."
Steven Phillips
May 17, 2024
5
out of
5
rating by Steven Phillips
"Dinakay Carnes has helped me each time I've called and has been super helpful every time. Rates are rates and they vary from company to company. But, customer service here has no competition, not even close."
We responded:
"Thank you for recognizing Dinakay's exceptional customer service! We strive to provide top-notch service to all our customers. If you ever need anything else, feel free to reach out."
Blake Young
May 8, 2024
5
out of
5
rating by Blake Young
"Janie was super helpful with quoting new auto rates for our family….AND saved us some money which we are thankful for!"
We responded:
"Blake, Thank you for taking the time to leave us a great review and trusting our team with all your Insurance needs."
Roc
April 9, 2024
5
out of
5
rating by Roc
"Dinakay C at the Mont Belvieu is amazing. Definitely recommend her"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
Maegan Gregory
March 29, 2024
5
out of
5
rating by Maegan Gregory
"I love our State Farm team, Dinakay is awesome!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Cathie Peters
March 15, 2024
5
out of
5
rating by Cathie Peters
"They are so friendly and helpful in the office Everytime I come in."
We responded:
"Thank you for your kind words! We're delighted to hear that you've had positive experiences with our team during your visits to our office. At Brian Burklow State Farm, providing friendly and helpful service to our clients is a top priority, and it's wonderful to know that our efforts have been appreciated by you."
Gabriela Lopez
March 12, 2024
5
out of
5
rating by Gabriela Lopez
"Dinakay is amazing ! Always helpful , friendly , & gives the best rates ."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that we were able to assist you with your insurance needs and that you found our service to be of great help. Your feedback is incredibly valuable to us, and it motivates us to continue providing exceptional service to all of our customers. We're here to make the insurance process as smooth and efficient as possible, and it's wonderful to know that we achieved that goal with your assistance."
Briana Harris
March 5, 2024
5
out of
5
rating by Briana Harris
"Dinakay was definitely a lot of help. She helped me save over $70 which was a great help! I truly appreciate her being patient with me as I marked away other options. Thank you Dinakay and Statefarm."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
LaToya Brooks
February 26, 2024
5
out of
5
rating by LaToya Brooks
"DinaKay was very helpful and nice."
We responded:
"We truly appreciate your glowing review and your kind words about our agency and DinaKay. It's fantastic to hear that you've had an amazing experience with us, and that DinaKay has been such a standout in providing excellent service."
Cowboy
February 23, 2024
5
out of
5
rating by Cowboy
"Mrs Janie was very professional along with the other lady’s there.From the moment I walked in they made me feel welcomed. Looking forward to having you as a insurance agent."
We responded:
"Thank you for your feedback! We're delighted to hear that Janie and the team provided you with professional service and a warm welcome. We're excited to have you as a valued client and look forward to serving your insurance needs."
Noel Donald
February 19, 2024
5
out of
5
rating by Noel Donald
"Dinakay is awesome to work with and always delivers! Thank you for always being so responsive!"
OG Bobby Joe Hansen
February 8, 2024
5
out of
5
rating by OG Bobby Joe Hansen
"Dinakay and Holly did a great job finding me a affordable policy to fit what I was looking for. Thank you ladies!"
We responded:
"Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that we were able to assist you with your insurance needs and that you found our service to be of great help. Your feedback is incredibly valuable to us, and it motivates us to continue providing exceptional service to all of our customers. We're here to make the insurance process as smooth and efficient as possible, and it's wonderful to know that we achieved that goal with your assistance."
melissa eubanks
January 10, 2024
5
out of
5
rating by melissa eubanks
"Great rates and wonderful customer service! Always so helpful and easy to work with. Dina is awesome and a complete sweetheart!"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
Lexi
January 4, 2024
5
out of
5
rating by Lexi
"Dinakay was very helpful and answered all my questions. I switched to StateFarm since they had a better quote for my car."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Steve Villemez
December 29, 2023
5
out of
5
rating by Steve Villemez
"Janie was great to work with."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Calvin Short
November 20, 2023
5
out of
5
rating by Calvin Short
"Janie Burrow gives quick and courteous help for any changes you need to make to your policy!"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
George Ehrhardt
November 9, 2023
5
out of
5
rating by George Ehrhardt
"Janie, is great to work with from the Mont Belviue location. She has always been very helpful and pleasant to work with."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Pamela McConal
October 27, 2023
5
out of
5
rating by Pamela McConal
"Dinakay Carnes from the Mt. Belview office helped me with a life insurance quote! I would highly recommend her as she went above and beyond to assist me!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Jaci Williams
September 14, 2023
5
out of
5
rating by Jaci Williams
"Switched my last agent to Janie B. And I couldn’t be happier! She answers all my questions I have and gave me the best quote for everything I needed! Highly recommend this office in Mont Belvieu and Janie as your insurance agent!!!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Royette Crawley
September 1, 2023
5
out of
5
rating by Royette Crawley
"Janie Burrow helped me change my homeowner’s policy with such ease! She handled everything! I enjoy having the Mont Belvieu office so close to home. They are so convenient."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
IGNF Geek
August 11, 2023
5
out of
5
rating by IGNF Geek
"JANIE Burrow Has treated me so GOOD I’ve been apart of this insurance because of her thank you! Call her she will help you"